We accept returns, exchanges, and refunds within 30 days of delivery if:
- Your product arrived damaged or defective
- Your product becomes damaged due to quality issues (US orders only)
- You no longer want the product (US orders only)
To initiate a return, refund or exchange, visit our Contact Page and provide your order details.
Domestic (US) orders placed within the last 30 days:
- Product Exchange: We provide a prepaid shipping label, and a replacement is sent within 10 business days of receiving the return.
- Refund: We provide a prepaid shipping label, and a full refund is issued within 10 business days of receiving the return.
International orders placed within the last 30 days:
- Product Exchange: You must cover return shipping. A replacement is sent within 10 business days of receiving the return.
- Refund: You must cover return shipping. A full refund is issued upon receiving the return.
Return Address:
JLaser LLC, 17216 Saticoy St. #630, Lake Balboa, CA 91406, United States
Lost or Returned Packages:
We will provide a free replacement or refund if:
- Your order was returned to sender
- Your order was lost in transit for 30 days with no tracking updates
We’re here to help! Contact us through our Contact Page for any return, refund, or exchange inquiries.